Admin Guide
Moderation
Reviews, reports, and blocked users.
Reviews are created by app users and appear in Reviews & Moderation. Apple guideline 1.2 requires the ability to moderate — treat the queues as part of release hygiene.
Queues
- Pending — new reviews awaiting a decision.
- Flagged — reviews flagged by users or admins, with the reports that caused it.
- Blocked — user-to-user blocks (informational).
- Reports — abuse reports; resolve each after review.
Workflow
- Open Pending. For each review: Approve (publishes), Reject (reason required), or Flag (park it).
- Rejections require a reason — it's stored in the audit trail.
- Feature/Unfeature promotes a good review on the product page.
- Bulk select for approve/reject/delete when a batch is obvious.
- Reports page: review the context, then Resolve. Serious offenders → user suspension in Users.
Rules of thumb
- Deleting a review ⚠️ is permanent and re-computes the product's rating aggregate.
- Rejected reviews are visible to their author as removed — the reason matters.
- The moderation status set is APPROVED / REJECTED / FLAGGED / PENDING (uppercase in the UI).